Privacy Policy

We prioritise your privacy and aim to provide transparency on how we collect and utilise personal data. This Privacy Policy outlines the specifics of our data collection practices.

We consistently evaluate our Privacy Notice and make updates as necessary. We recommend checking our Privacy Notice periodically for any changes. While we aim to minimise minor amendments that may inconvenience you, we will notify you about significant revisions.

Contact Information:

Should: you wish to contact us, please see our details below:

Peak Accounting Tax Solutions, 2 Riverside Studios, Whitehall Waterfront, Riverside Way, Leeds, LS1 4EH. Email: info@peakaccountingsolutions.com

Purpose

The purpose of this privacy policy (this “Privacy Policy”) is to inform users of our site of the following:

• The personal data we will collect;
• Use of collected data;
• Who has access to the data collected;
• The rights of Site users; and
• The Site’s cookie policy.

This Privacy Policy applies in addition to the terms and conditions of our Site.

GDPR

For users in the European Union, we adhere to the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, known as the Data Protection Regulation (the “GDPR”). For users in the United Kingdom, we adhere to the GDPR as enshrined in the Data Protection Act 2018.

Categories of Personal Data we collect

We collect various types of personal data about you, which we have categorized as follows:

• Identity Data
• Contact Data
• Financial Data
• Compliance Data
• Technical Data
• Usage Data
• Marketing and Communications Data
• Aggregated Data
• Special Categories of Personal Data

Please note that we handle all personal data in accordance with this privacy notice.

Sharing your personal data

Peak Accounting Solutions Limited may share your personal data internally and/or externally with the business for the following reasons:

• Consent: If we have obtained your explicit consent, we may share your information as per your consent. You have the right to withdraw your consent at any time. Please refer to the "Your Right to Withdraw Consent" section below for more information.
• Contractual obligation: We may share your data when it is necessary to fulfil the services and products, we are contracted to provide to you.
• Legal obligation: In cases where we have a legal obligation, we may be required to share your personal data with law enforcement agencies, judicial bodies, government entities, tax authorities, or regulatory bodies worldwide.
• Sharing with other agents: We may need to share relevant information with other agents who are also working on behalf of the same client. We may share your data between Peak Accounting Solutions Limited and Peak Accounting Tax Solutions Limited for the purpose of processing your claim.

We take appropriate measures to ensure that any sharing of personal data is done in compliance with applicable laws and regulations.

Right to Withdraw Consent

You have the right to withdraw your consent at any time if we are processing your data based on your consent. To withdraw your consent for a particular activity, please email us at info@peakaccountingsolutions.com

Our legitimate interests for processing your data are as follows:

• Direct marketing: We may use your personal data to market products and services directly to you through various channels such as post, emails, telephone, SMS text, and push notifications.
• Sharing with fulfilment partners: In certain cases, we may seek your specific consent to share customer personal data with fulfilment partners.
• Reporting, analytics, and product/service improvement: We process your data for the purpose of generating reports, conducting analytics, and improving our products and services.
• Data accuracy and completeness: We strive to maintain accurate and complete data.
• Email engagement tracking: To assess the effectiveness of our email communications, we track and analyse email engagement.
• Personalizing the online experience: We may personalise the content and layout of our website pages for individual users, both visitors and contributors.
• Market research: Conducting market research helps us understand the demographics, interests, and behaviours of our customers.
• Complaint and dispute resolution:We may process your personal data to effectively address and resolve any complaints or disputes you may have.
  These legitimate interests enable us to enhance the user experience, improve our services, and address any concerns you may have effectively

Selling your Personal Data:

Peak Accounting Tax Solutions Limited may choose to sell your personal data.

You do have the right to object to the above at any time.

We will only sell your information; we shall do so after the following circumstances are completed:

• Where we have your consent to do so
• Where we have a legitimate interest

Your rights in respect of the processing

You have certain rights regarding your personal data, unless there are exemptions under legislation. These rights include:

Your right of access:

You have the right to request copies of your personal information from us. This right, known as the right of access or subject access, is always applicable. Peak Accounting Tax Solutions Limited typically does not charge for this service. However, if we deem the request to be excessive (such as submitting multiple requests for the same or similar information), we reserve the right to charge an administrative cost. The maximum fee for such cases will not exceed €50.

Upon receiving your request, we will provide the requested information within 28 calendar days.

Your right to rectification:

You have the right to request the rectification of any inaccurate or incomplete information we hold about you. This right always applies, and we will take necessary steps to ensure the accuracy and completeness of your personal data.

Your right to erasure:

You have the right to request the erasure of your personal information in certain circumstances. This right, also known as the right, to be forgotten, allows you to ask us to delete or remove your personal data when:

• The data is no longer necessary
• You withdraw your consent
• You object to the processing
• The data has been unlawfully processed
• The data must be erased to comply with a legal obligation.

However, please note that this right is not absolute and may be subject to exemptions or limitations under applicable laws and regulations. We will assess each request for erasure on a case-by-case basis.

Your right to request the restriction of processing:

you can ask us to limit the way we use or store your data. The right to restrict processing may apply in the following situations:

• You contest the accuracy of your personal data,
• The processing is unlawful,
• We no longer need the data for the intended purpose,
• You have objected to the processing

When processing is restricted, we will only retain and use your data with your consent or for legal purposes, such as addressing legal claims or protecting the rights of others. We will inform you if and when the restriction is lifted.

Your right to object to processing:

You have the right to object to the processing of your personal information if we are processing it based on our legitimate interests or as part of our public task.

When you exercise your right to object, we will assess the specific grounds of your objection and evaluate whether there are compelling legitimate grounds for us to continue processing your data that override your rights and interests

It's important to note that there may be situations where we are legally obligated to continue processing your data despite your objection.

Your right to data portability:

You have the right to data portability,. This right applies when the following conditions are met:

• The processing of your personal information is based on your consent or is necessary

The processing is automated If these conditions are met, and you exercise your right to data portability, we will provide you with your personal data

It's important to note that the right to data portability only applies to the information you have provided to us directly.

If you would like to exercise any of your individual rights regarding your personal data, you can do so by notifying a member of our team directly or by reaching out to our Data Protection Officer. You can contact our Data Protection Officer by sending an email to info@peakaccountingsolutions.com

Your Right to Lodge a Complaint with the ICO:

You have the right to file a complaint with the Information Commissioner's Office (ICO), which serves as the UK's Supervising Authority for data protection.

If you have a complaint, please contact our Data Protection Officer initially by emailing info@peakaccountingsolutions.com or by sending a written correspondence to the address above.

Cookie Policy

A cookie Is a small file, stored on a user’s hard drive by a website. Its purpose is to collect data relating to the user’s browsing habits. You can choose to be notified each time a cookie is transmitted. You can also choose to disable cookies entirely in your internet browser, but this may decrease the quality of your user experience.

You can read more about our cookies including how you may delete and control their use at: www.aboutcookies.org You can set your web browser to not accept cookies, however in a few cases some website features may not work correctly.

Complaints

If your complaint remains unresolved, you can proceed to lodge a complaint with the Information Commissioner's Office. You can contact them via email through the following link: https://ico.org.uk/global/contact-us/email/ or by sending a written complaint to:

• Information Commissioner's Office
• Wycliffe House
• Water Lane
• Wilmslow
• Cheshire
• SK9 5AF

You may also reach the ICO by phone at 0303 123 1113.